Mon to Fri - 9:00am to 6:00pm
Plot 31 Kulubya Rd, Kampala

Frequently Asked Questions

Car rental is a popular and convenient option for travelers who want the freedom to explore new places on their own schedule. With car rental services available in nearly every city and airport around the world, it’s easy to find a vehicle that suits your needs and budget. However, navigating the world of car rentals can be confusing, with a range of options, fees, and policies to consider.

In this FAQ, we’ll answer some of the most common most Frequently Asked Questions about car rentals, helping you make informed decisions and get the most out of your rental experience. A compilation of questions regarding Maromi Car Rentals. Check this page to find the answers to your questions regarding our car rental services.

What do I need to rent a car?
Each person who intends to drive must bring a valid driver's license to drive in Uganda, passport, and a valid means of payment (generally via credit card). All of these items must be submitted on the day the car will be picked up. Kindly pay with an affiliated credit card. If you wish to pay in cash, you must also submit an item of identification (copies are acceptable) in addition to your driver's license.
Can anyone besides the reservation applicant drive the car?
Yes; However, each person who intends to drive the car must submit a valid driver’s license on the day the car will be picked up. If it is not possible for all drivers to be present on the day of pick-up, a copy of their driver’s license (both sides) and passport must be prepared in advance and submitted.
Can I rent a car without a reservation?
Yes, as long as a vehicle is available in the station; however, we recommend making a reservation because no vehicle may be available during busy periods.
Can I cancel my reservation?
Yes, reservations can be cancelled. Please contact us as soon as possible if you wish to cancel your reservation. The reservation number issued when you made the reservation and the email address you registered at the time of reservation are required to cancel or make changes to your reservation.
There are many variations of passages
No. There are no mileage restrictions or additional fees. Your your car rental agreement includes unlimited mileage. This means that you can drive as much as you want without any additional fees or charges. We understand that having the freedom to explore your destination without worrying about mileage restrictions is important to many of our customers, and we're happy to provide this service to you.
How is the rental fee calculated?
The rental fee is determined in accordance with the model of the vehicle and the length of the rental period. If the user has requested any additional options, accessories, compensation package, or other services, the applicable costs will be added to the basic fee accordingly.
Frequently Asked Questions
"Making a car rental reservation can be overwhelming with so many options and add-ons, but taking the time to research and compare can help you find the best deal." - Nomadic Matt
What should I do if I get in an accident?
Please follow the procedure below if you get involved in an accident: - Move the vehicle to a safe location to prevent further accidents, Assist all injured parties, Report the accident to the police, Get the details of the other party, Contact our customer support. Do not negotiate a private settlement on the spot. Private settlements will invalidate the insurance, which will require the user to pay the entire cost.
What should I do if I receive a fine ticket for parking violation?
If you find a notice of illegal parking is attached on the vehicle windshield, you MUST complete the payment of the fine to the jurisdictional police. Upon returning the vehicle, please submit the traffic violation ticket along with the payment note and the receipt of the fine with the payment date stamp to our staff.
What are the required procedures for picking up the car?
You will be required to present your driver’s license (of all drivers) and passport for verification purposes and to sign the Rental Agreement when you pick up the vehicle. Once completed, please pay the sum determined by the contents of the agreement. (Payment must be settled when the vehicle is picked up.)
What do I need to bring when picking up the car?
Each person who intends to drive must bring a valid driver’s license to drive in Japan, passport, and a valid method of payment (generally via credit card). These are to be submitted together with any discount cards you may have. Kindly pay with an affiliated credit card. If you wish to pay in cash, you must also submit an item of identification (copies are acceptable) in addition to your driver’s license.
Can I make changes to the reservation when I pick up the car?
Yes. If you wish to change the rental period, please inform a staff member when picking up the car. You will be advised if the change is possible once the reservation details of other users have been checked. Please note that requests to make changes may be refused due to reservations made by other users.
Do you offer a one-way rental service?
Yes. This service is available as long as the pick-up and return stations are both operated by Maromi Car Rentals. Please contact the rental station where the vehicle is to be picked up for details on the one-way fee. A price simulation may be run to check the amount of the one-way fee.
"When you rent a car, it's important to read the fine print and understand all the fees and charges that may apply." - Samantha Brown
When do I have to pay the rental fees?
Please pay the fees when picking up the vehicle at the rental station.
Can I return the car to a different rental station?
Yes. We provide a one-way service that allows return of the vehicle to a different rental station. Please note that a one-way fee may be charged depending on the distance between the pick-up and return rental stations.
Can I pay in cash?
Yes. We generally require payment by credit card, but if the reservation is made in advance, we allow payment in cash at the rental station where the vehicle is to be picked up. If you wish to pay in cash, you must also submit an item of identification (copies are acceptable) in addition to your driver’s license. You will be required to pay by credit card if you rent a car from a rental station without a reservation.
HAVE ANY QUESTIONS?

Please contact us by email, telephone or through our Site if you have any questions about these Frequently asked questions.
Details for contacting us are shown below: